By integrating Jira Service Management Cloud (JSM) with DX, you can analyze incidents and map them to services, repositories, and teams. Please visit our schema explorer to see what data DX imports.
Prerequisites
To connect JSM to DX, you need:
a JSM account that is a Managed Account
a JSM account with admin access
Setup instructions
Follow the steps below to connect Jira Service Management to DX.
Step 1
Create a Jira service management account to be used for DX.
The service account must have access to the projects that you want to import.
Step 2
Create an API token from the Account Security section and save it in your notes.
Go to Settings -> Issues -> Issue Types and copy the name of the Incident issue type from the list which is associated with Incidents.
Step 3
Navigate to the new connection form in DX.
Enter the credentials you have generated in the previous steps—refer to the information below for errors and troubleshooting.
ℹ️ Your username will be an email address and API token will be a long string beginning with 'ATATT3x'
API Reference
Here is a list of the endpoints we reference while importing data from Jira
Endpoint URL | Reference |
/rest/servicedeskapi/servicedesk | |
/rest/api/3/field | |
/rest/api/3/search |
Errors
The table below lists potential error codes when adding a connection in DX.
Error | Description |
| Your API credentials entered are not valid. |
| Your API token does not have the permissions required by DX. |
| Your service account does not have access to any projects or repositories. |