By integrating Firehydrant with DX, you can analyze incident data and metrics such as time to resolution. Please visit our <a href="https://app.getdx.com/datacloud/schema" rel="nofollow noopener noreferrer" target="_blank">schema explorer</a> to see what data DX imports.

Follow the steps below to connect Firehydrant to DX.

Log in to Firehydrant and navigate to Settings &gt; API keys

Create a new API key—there are no fine-grained permissions.<br>​<br>​

Navigate to the connector setup form in DX.

Enter the credentials you have generated in the previous steps—refer to the information below for errors and troubleshooting.

1. Navigate to the connector setup form in DX.
2. Enter the credentials you have generated in the previous steps—refer to the information below for errors and troubleshooting.

The table below lists potential error codes when adding a connection in DX.

Firehydrant

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Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Error	Description
`invalid_credentials`	Your API credentials entered are not valid.
`invalid_permissions`	Your API token does not have the permissions required by DX.
`no_resources`	Your service account does not have access to any data.

Prerequisites

Setup instructions

Step 1

Step 2

Step 3

Errors